Product-specific coverage and practical care guidelines for your Foshan furniture. Quality assurance backed by local Singapore support.
After-sales support starts locally. Our Singapore team is here to help.
Send the order number, product details, photos, video and issue description to the Singapore WhatsApp team. The team coordinates initial review and next steps with the relevant supplier or installer under the written product and order terms.
Contact on WhatsAppWhere a warranty is offered, ask for the following to be confirmed in writing:
The warranty provider and applicable period
The parts or manufacturing defects expressly covered
Any separate coverage for upholstery, frames, mechanisms, motors, controls or hardware
Required maintenance and operating conditions
Inspection, transport, labour or site-visit arrangements
Exclusions and the available remedy
Do not rely on a general warranty statement for a different model or variant. Product-specific written terms apply.
A visible difference in natural grain, texture, veining or colour may not be a defect where it is an expected characteristic of the stated material. Ask about material variation before ordering if visual consistency is important for your space.
Follow the manufacturer or supplier instructions provided for the exact product.
Keep furniture away from excessive moisture, heat and prolonged direct sunlight where practical.
Use only suitable cleaning products and test them first on a concealed area.
Do not use harsh chemicals, abrasive tools or excessive water unless expressly permitted.
Keep motion paths clear and do not sit, stand or place loads on moving components.
Keep powered components and controls dry, use them only as instructed, and stop using the item if there is unusual noise, heat, smell or movement.
Do not attempt an unauthorised repair or alteration.
This is general guidance only. Product-specific care instructions take priority.
Contact the team on WhatsApp with your order details and a clear description of the issue. We're here to help coordinate a resolution.
Coverage and the appropriate remedy are assessed under the written terms for the product and order and the circumstances of the case.
Keep the item accessible for assessment and do not arrange a repair or disposal before receiving instructions.
51 Ubi Avenue 1, Paya Ubi Industrial Park,
#02-09/10, Singapore 408933
Monday to Sunday, 10:00am to 10:00pm
Visitation is strictly by appointment.
#FFGNDP61
Present this code for a 5% showroom discount. After booking, please send a screenshot of the appointment on WhatsApp so the visit can be acknowledged.