Returns & Cancellations
Review the exact order terms before payment. Furniture orders can involve large-item logistics, supplier allocation, production or customisation. Return and cancellation eligibility therefore depends on the exact product, order stage, condition and written terms confirmed before purchase.
Before confirming an order
Please review the model, variant, dimensions, orientation, colour, material, functions, quantity, price, estimated lead time, delivery, installation and access requirements. Ask for any point that matters to be confirmed in writing.
Room-fit or access issues may not qualify as a product fault. Measure the room and the complete delivery route before ordering, and request an access discussion for large or installation-heavy products.
Cancellation requests
Contact the team on WhatsApp as soon as possible if you want to cancel or change an order. A request is not accepted until it has been confirmed in writing.
Eligibility, deductions, supplier or logistics charges and the refundable amount, if any, depend on the written order terms and whether stock has been allocated, production has started, customisation has been approved, or transport and installation have been arranged.
Change-of-mind returns
Do not assume that a change-of-mind return is available for every furniture item. Any approval is product- and case-specific and may depend on the item's condition, packaging, collection arrangements, handling costs and the written terms accepted for the order.
Note: Made-to-order, pre-order, customised, clearance or specially sourced items may have different cancellation or return conditions where those conditions were disclosed and confirmed in writing.
Incorrect, damaged or potentially defective items
Check the item as soon as practical after delivery. If you believe it is incorrect, damaged or defective:
- Stop using or assembling it if continued use could worsen the issue or create a safety concern.
- Keep the item and packaging in their current condition where practical.
- Take clear photos and video of the full item, the affected area, labels and packaging.
- Send the order number, product and variant details, delivery date and a clear description on WhatsApp.
The issue and available remedy will be assessed under the applicable written product and order terms and the circumstances of the case. Do not arrange an unauthorised repair, return or disposal before receiving instructions.
Refunds and applicable rights
Any approved refund method, amount and timing will be confirmed in writing for the individual case. Nothing on this page is intended to exclude rights that cannot lawfully be excluded.
Contact us before ordering
Singapore Showroom
51 Ubi Avenue 1, Paya Ubi Industrial Park, #02-09/10, Singapore 408933
Appointment slots: Monday to Sunday, 10:00am to 10:00pm. Visitation is strictly by appointment.
After booking, please send a screenshot of the appointment on WhatsApp so the visit can be acknowledged.
Showroom offer: Present #FFGNDP61 for a 5% showroom discount. Eligibility, exclusions, product availability and final discount treatment are subject to written confirmation before purchase.